REFUND, RETURN AND REPAIR POLICY

This Refund, Return and Repair Policy is applicable to purchases made from
via www.bhfitness.com.my/onlineshop.php only. 
 
At BH Fitness Malaysia Online we want our customers to be completely satisfied with their purchase.

We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from BH Fitness Malaysia Online, so you are familiar with our policy on refunds, returns and repairs.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from a BH Fitness Malaysia Online, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

For all products shall be warrantied for 1 year from date of purchase against manufactures defect.

If you have any questions about this policy, please contact our Customer Service Team at 603 - 5621 0516 .

 

About our Refund, Return & Repair Policy

This is the Refund, Repair and Return Policy of BH Fitness Malaysia Online, and applies where you make a purchase online from www.bhfitness.com.my/onlinestore.php .

If you wish to view the refund, return or repair policies of any BH Fitness Malaysia Online, please contact us for more details to verify the return requirement before return to avoid any hassle.

You may want to return your item due to any of the following reasons:
Reasons for return YOUR RETURN MUST BE:
New condition Sealed condition Complete (free gifts, accessories, original packaging) Not damaged

Tags & labels attached
Damaged No No Yes No Yes
Defective No No Yes Yes Yes
Wrong item delivered Yes Yes Yes Yes Yes
Missing parts / items Yes No No Yes Yes
 
(*) - Product seal should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on box / packaging only

NOTE: In the unlikely event that your return does not meet requirement(s), our
Customer Service Team will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.
 

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Goods Damaged in Transit

If any goods arrive damaged, please contact our Customer Service Team at 603 - 5621 0516 as soon as possible. BH Fitness Malaysia Online will arrange to have the damaged goods returned to BH Fitness Malaysia Headquarter and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Refunds

Refunds process only begins after we have completed evaluating your returned item and it will be processed by BH Fitness Malaysia Headquarter and will normally take up to 3 - 5 working days.

Delivery Charges

Where BH Fitness Malaysia Online considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to BH Fitness Malaysia Online within 7 days from the date you received the item to the post stamp date on the return parcel will be at BH Fitness Malaysia Online’s cost.

Returns and Repairs

You may return goods we have delivered to you by mail by contacting our Customer Service Team at 603 - 5621 0516. They will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

Goods must be returned within 7 days from the date you received the item to the post stamp date on the return parcel. If any goods cannot be easily returned to us, due to their size, the fault or because they have been affixed or installed in your premises, please contact our Customer Service Team at 603 - 5621 0516 and we will arrange an inspection to assess the goods.

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
 

Requirements for a valid return:

Proof of purchase (order number, tax invoice, etc)
Bank details in Return Form if original payment is made via iPay88.
Include printed Return Form and BH Fitness Malaysia Tax Invoice in each return package box
Reason for return has to be valid and return acceptance conditions met 
 

How long does it take to replace my item?

Replacement process begins after we have completed evaluating your returned product.
Please expect to receive your replacement within the following time frame:
In Metro areas: 1 - 6 working days
In Non-Metro areas: 7 - 10 working days

Contact Us

Where you have any questions or concerns relating to your Order, please immediately contact our Customer Service Team at 603 - 5621 0516 .
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